REPORTS TO: Director of development

TYPE OF EMPLOYMENT: Full time, exempt; some evenings and weekends required

ABOUT US: The Diversity Center (TDC) is a 501(c)3 non-profit organization located in Santa Cruz County and was founded in 1989 to fill a need that still exists: to support and advocate for LGBTQ+ people of all ages and from all walks of life so that they can flourish.

The Diversity Center is at a crucial and exciting stage of innovation and growth as we strive to meet today’s pressing needs. Under the umbrella of resilience and wellness, the Diversity Center is in a time of reinvention. At this dynamic time, we seek to build a leadership team that brings fresh ideas, positional expertise, and insatiable enthusiasm to create thriving, ready-to-use opportunities for the LGBTQ+ community. TDC recently purchased its “forever home” and this building is a blank canvas ready to receive inspiration from the next generation. This position is part of a small but mighty team that will leave a lasting mark by leading the Diversity Center into its next chapter of impact, expansion and growth.

COMMITMENT TO DIVERSITY AND EQUITY: The Diversity Center strives to be a workplace representative of the community we serve. We are an equal opportunity employer and encourage applications from all people, including LGBTQ (lesbian, gay, bisexual, transgender and queer) people; people of all genders and gender expressions; Blacks, Browns and Natives; people of color; people living with HIV and people with disabilities.

POSITION SUMMARY: Community Engagement combines the art of volunteer development with the finesse of event delivery that combines the two to achieve higher levels of impact. Working closely with the TDC team, the Community Engagement Manager is responsible for creating and maintaining lasting community relationships by acting as the primary point of contact for TDC volunteers, partnerships and community events. The Manager will lead the planning and coordination of events and outreach activities that raise awareness, support TDC programming, and attract new and existing members of the LGBTQ+ community, inspiring them to become actively involved. This position will oversee and direct all volunteer efforts and play a key role in creating and executing TDC’s event strategy and fundraising.

MAIN RESPONSIBILITIES: Includes the following duties and others as assigned*:

Volunteer management:

  • Develop and implement an inspirational strategy for outreach, recruitment and engagement of volunteers ensuring alignment with overall needs and direction.
  • Create and implement best practices adopted by industry professionals to build strong relationships with volunteers. This includes, but is not limited to:
    • Create policies and procedures
    • Recruitment
    • Training & screening
    • Communication
    • Coordination of needs and schedules
    • To delegate
    • Appreciate and retain
    • Tracking and recording volunteer impact
  • Oversee, schedule and coordinate volunteer-supported programs and events (e.g. speakers, trainers, luncheons, etc.). Coordinate all logistics for volunteer-supported events, including:
    • establish sites and dates for project work
    • coordination with partner organizations,
    • interface with corporate supporters and other outside groups to recruit volunteers
    • process telephone, voice, written and email inquiries
    • securing materials, tools, equipment, refreshments, signage and forms
    • write and send confirmations and reminders before the event and thank volunteer groups after the event
    • work with volunteers, staff and partners to manage/help groups before arrival and upon arrival to provide the best experience and minimize confusion and issues
    • ensuring that internal communications and staff responsibilities are clear, and
    • track and record volunteer data for seamless entry into the database
  • In partnership with colleagues, ensure that volunteer involvement and support is successfully integrated into TDC activities. Work with staff to assess organizational needs that could be met by volunteers.
  • Increase understanding and visibility of all outreach and engagement programs by building relationships in the community.
  • Develop and oversee the volunteer program budget.
  • Identify and implement volunteer management software and technology to automate, digitize and measure volunteer activity to support grant objectives. Develop systems to maintain accurate records and provide timely evaluations of program success, including evaluation of volunteer feedback received through feedback forms. Recommend and implement appropriate changes.

Event management:

  • Create and manage high-quality events that stay on budget and meet engagement goals.
  • Work with the TDC team to identify events and programs requiring support:
    • Create event resumes with detailed milestones, responsibilities, and deadlines.
    • Recruit, manage and direct the involvement of volunteers and staff.
    • Create and oversee event committees and advisory groups.
    • Develop and finalize event formats, agendas, topics, speakers and content. o Track and record engagement.
    • Promote events widely in the community.
    • With the Director of Development, manage the solicitation of in-kind goods and contributions for events.
    • Liaise with vendors, exhibitors and/or stakeholders during the event planning process.

*All staff will participate and benefit from meeting fundraising goals.

QUALIFICATIONS INCLUDE:

  • A proven commitment to the mission and values ​​of the Diversity Center. Commitment to a diverse, inclusive and equitable work environment. Culturally sensitive and gender sensitive.
  • 3+ years directly managing a volunteer engagement program in a volunteer organization that relies on volunteers to achieve its goals. You enjoy building and working with volunteer committees to support the activities of the organization.
  • Strong interpersonal skills, able to develop and maintain professional relationships with employees, volunteers, donors, board members and all community stakeholders.
  • Over three years of direct event management and execution.
  • Proven ability to think effectively and identify micro-steps to achieve successful macro-results. Strong organizational and project management skills.
  • Skilled in planning, proposing and managing event budgets.
  • Self-starter, able to prioritize overlapping projects and maintain organization to meet deadlines.
  • Skilled in the development, implementation and maintenance of information from multiple channels.
  • Strong administrative writing and reporting skills.
  • General working knowledge of Google Workspace and Microsoft Office; including but not limited to: Outlook, Word and Excel. Salesforce experience is a plus.
  • Understanding and ability to use social media and tools such as Canva.
  • Consistently demonstrate a professional and mature demeanor. Able to remain calm under pressure.
  • Ability to work occasional early mornings, evenings and weekends as needed.
  • An eye towards continuous improvement.

MOST IMPORTANT:

  • Bilingual English/Spanish individuals are strongly encouraged to apply.
  • Familiar with Santa Cruz, Monterey, and San Benito counties and/or volunteer and LGBTQ+ networks in the Bay Area and beyond.
  • Experience and enthusiasm for working in the creative phase of an organizational rebirth, easily navigating ambiguity by taking personal responsibility to solve collective needs.
  • A general life orientation keeps you upbeat and enthusiastic about your work and your teammates. By nature, you lean towards the collective, and people are engaged and inspired by you.
  • You come with knowledge of volunteer management systems that can be implemented at TDC.

SALARY AND BENEFITS: This is a full-time salaried position. The Diversity Center has undergone a compensation review, implemented a new professional staffing structure and offers competitive salary and benefits. Highlights include:

  • The salary range is $55,000 to $82,000 and is commensurate with experience.
  • Reimbursement of up to $740 per month to cover medical, dental and life insurance of the employee’s choice.
  • PTO 22 days 1-2 years, 25 days 2 years and over; 12 paid holidays per year.
  • 401K at 6% matching funds.
  • Cell phone and mileage reimbursement policy.
  • The work schedule can have some flexibility. This position will require a leadership presence within the community and center. Occasional work-from-home options, but contingent on meeting organizational needs, coverage and physical presence with colleagues, partners and the community. The schedule will be reviewed and is subject to change depending on the success of the arrangement.

HOW TO REGISTER:

  • Submit a cover letter and resume to [email protected] Resumes will be accepted until the position is filled.
  • Please include Attn: Community Engagement Manager CV in the subject line. Please send your CV and cover letter in one PDF with naming convention; ex: CommunityEngagement_(your last name)
  • The expected start date will be from May to June depending on the availability of the selected candidate.