Country Program: Ukraine

Base: Kyiv

Reports to: Country Director

About PIN Ukraine:

People in Need (PIN) has been active in Ukraine since early August 2014. Currently, PIN is one of the main humanitarian actors in Ukraine responding to the recent military escalation by providing humanitarian aid to people affected by the conflict across Ukraine . Since 2014, PIN has put in place emergency food and cash assistance, non-food items, shelter, protection, livelihoods and WASH interventions to support 3 million displaced people, returnees and communities. home in urban and rural areas. Since the escalation in February 2022, PIN has scaled up its response from working in 2 oblasts to working in 23 of Ukraine’s 24 oblasts, increasing its number of partners, staff, offices and budgets.

About the role:

Under the supervision of the Country Director (CD), the Accountability and Safeguard Manager leads the application and development of PIN Ukraine’s accountability policies, guidelines, procedures, standards, tools and modalities and backup. He/she works closely with the Technical Protection Officer, MEAL Manager and HQ Accountability and Safeguards Unit, as well as relevant senior management, program, MEAL and operations staff. , in particular the human resources department.

These will be your main tasks:


  • In close coordination with the HQ-based Accountability Manager and Safeguards Advisor, lead the application of the PIN Code of Conduct and key policies, guidelines, procedures, standards and tools at the Country Program (CP) level.
  • Ensure that PIN and partner staff, as well as suppliers, are properly trained and apply PIN’s principles of accountability in their respective areas of work.
  • In coordination with the MEAL department, design and implement appropriate monitoring tools to identify gaps in the application of accountability systems and design tools and training modalities to address these gaps.
  • While the MEAL team is primarily responsible for the CFRM system, the Liability and Safeguard Advisor will support MEAL in its application by providing advice and supporting the investigation of serious cases.
  • Review existing HR systems and processes and suggest recommendations for strengthening them from an accountability and safeguard perspective;


  • Oversee the implementation of the Program Safeguards Framework as required in accordance with international norms and standards, best practices, donor requirements, and NIP internal systems and procedures.
  • Assist the Country Director in the implementation and monitoring of the safeguard checklist
  • Support the HR team in the implementation of the PIN code of conduct and key policies (e.g. recruitment, contract, onboarding…);
  • Support the operational teams in the implementation of PIN’s code of conduct and key policies (e.g. accompanying project managers in their risk assessment activities; proposing risk reduction measures, etc.).
  • Develop and maintain a list of PSEAH contacts, including internal contacts (any relevant staff within the program or at headquarters) and external contacts (PSEAH staff in other INGOs, local protection structures, etc.) including the IASC PEAS network in Ukraine;
  • Develop mitigation measures to prevent and ensure response to exploitation, violence and abuse of any kind.
  • Record and respond to safeguard incident violations by reporting through appropriate channels and making referrals for response, including advocacy if deemed appropriate.
  • Identify risks and gaps related to the protection of children and vulnerable adults in a timely manner and provide timely advice on how these can be mitigated in accordance with appropriate policies and procedures. Provide timely data to the risk register.
  • Review and strengthen safeguard systems in country programs and operations.
  • Work with partners and vendors to enforce protection standards as PIN requirements.
  • Manage safeguard risks across the country program and work closely with relevant departments and program teams to mitigate these risks.
  • Work closely with the PIN Protection Technical Lead whenever protection risks are identified or reported, and ensure synergies between PIN protection response, reporting through established channels and reflection on the safeguard framework existing and the opportunities for its strengthening and further development.
  • Act as safeguards focal point at country program level.


  • Establish with the official CD investigation committee procedures and processes using lessons learned from other countries’ programs and existing NIP processes and policies.
  • Work closely with MEAL and HR to determine criteria for handling complaints i.e. Committee of Inquiry, HR-led investigations and MEAL-led investigations.
  • Ensure a close working relationship on investigative cases with HR and MEAL and that investigations are conducted appropriately, including support to victims/survivors and alleged perpetrators as per guidelines.
  • Act as the Country Program focal person for internal investigations and, together with CD, oversee the Country Program’s compliance with the PIN Investigation Guidelines and provide direction and guidance to staff responsible for participating in internal investigations;
  • Under CD’s supervision, manage internal and external allegations and complaints that may warrant internal investigation in accordance with CP’s policies and systems. This includes being a focal person who manages the PIN case registry, confidential investigation records in ELO, the official Country Program email address for reporting, and the preparation and/or analysis of investigation reports for country program and RDD management, as appropriate;
  • Relies on HQ-based Accountability Officer and Protection Advisor, as appropriate, to ensure compatibility with global PIN processes and application of PIN Code of Conduct principles and key policies

Capacity Building;

  • Lead the development, application and management of capacity building systems and tools for NIP and partner staff to ensure a good understanding of NIP accountability and safeguard policies and mechanisms to ensure effective implementation on the ground
  • In close collaboration with HR, conduct a protection orientation (key PIN policies, in particular the PIN Code of Conduct, Safeguard Policy, PSEA Policy, Child Protection Policy,
  • Whistleblower policy, complaint response mechanism, etc.) and refresher training for NIP staff and ensure proper documentation (attendance sheets, etc.).
  • Provide guidance and capacity development support for local PIN partners, service providers, external contractors and vendors on gap protection.
  • Provide ongoing mentorship and support to PIN and partner staff.
  • Develop HR capacity to ensure safe recruitment.
  • Participate in the development/update/review and effective use of the safeguards checklist and training materials and tools for the country program.
  • Facilitate regular opportunities to discuss practice concerns within teams or with other colleagues to help develop a safe work environment and an open and supportive management culture
  • Ensure the publication and dissemination of backup materials (policy printouts, backup visibility materials – Zero Tolerance Posters, etc.)
  • Ensure translation of key PIN policies and relevant documents into local language (with support from Country Program and HQ)

SG Procedures and Systems – Whistleblower Policy, Complaint Response Mechanism, Investigation Guidelines, etc. – framework for processing cases and audits

  • Monitor the overall implementation of safeguard policies and tools throughout the CP
  • Identify and use opportunities to integrate safeguarding approaches into all aspects.
  • Ensure safeguard mechanisms are in place and regularly monitored/reviewed/updated
  • Ensure that safeguarding issues are effectively reported in accordance with CFRM and whistleblower policies, act as a point of reference for the country program
  • Compile backup records, complete investigation log
  • Treat and classify all files confidentially with regard to the protection of personal data
  • Participate in internal and external audits as a point of reference for the country program for safeguarding
  • Participate in safeguarding the preparation and implementation of the corrective action plan at the country program level (if applicable)
  • Participate in relevant internal and external meetings on backup and SG platforms
  • Perform other tasks assigned by the line manager, corresponding to the real needs of the mission, programs and projects.

Main requirements:

  • Proven work experience in a similar role, preferably 3-5 years
  • Experience in providing methodological and capacity development support to various teams; Experience in implementing safeguarding standards in programs and operations
  • Experience working in a large-scale humanitarian response, preferably in a conflict and/or protracted conflict setting
  • Experience in developing/working on policies and procedures (policies, SOPs are welcome)
  • Experience in conducting internal administrative investigations is an asset
  • Knowledge of internationally recognized ethics; Safeguarding and PSEAH Standards
  • Experience working in a culturally diverse work environment, ability to respect and adapt to diverse cultures
  • Fluency in English (including technical terminology), Russian/Ukrainian language is desirable
  • Adherence to the principles set out in the PIN Code of Conduct and key policies, high level of moral and personal integrity

What we can offer:

  • Experience working with a professional and flexible NGO, the largest in Central and Eastern Europe
  • Support for accommodation and local transport costs
  • 2 flights to home country covered per year
  • Cost of visas and vaccinations covered
  • 25 days of vacation per year
  • Free medical helpdesk and psychological consultation available online
  • Travel insurance
  • Additional benefits for long-term employees
  • Sick days
  • Online learning platform
  • Language courses available

How to register

How to register:

Does this post interest you ? Send us your CV (no more than 4 pages) and a short cover letter via our application form. Please note that only shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis and the vacancy will be closed once filled.

People in Need staff must carry out their duties and responsibilities in accordance with the People in Need Code of Conduct and Key Policies (available at: